Issues with processing payment

Incident Report for InfoTrack US System

Resolved

This issue has now been resolved.
Posted Sep 16, 2026 - 16:38 EDT

Monitoring

Payments are processing as expected but we are continuing to monitor for further issues.
Posted Sep 16, 2026 - 15:31 EDT

Identified

Court Provider is aware of the issues and is actively working on a solution. We appreciate your patience as we solve this issue.
Posted Sep 16, 2026 - 14:56 EDT

Update

We are continuing to investigate this issue.
Posted Sep 16, 2026 - 14:43 EDT

Update

We are continuing to investigate this issue.
Posted Sep 16, 2026 - 14:42 EDT

Investigating

We are currently experiencing issues with processing payments with the courts. We are working to resolve this as soon as possible.
Posted Sep 16, 2026 - 14:42 EDT
This incident affected: California eFiling (Alameda County, Butte County, Calaveras County, Contra Costa County, El Dorado County, Fresno County, Imperial County, Kern County, Kings County, Los Angeles County: Civil Limited and Civil Unlimited, Los Angeles County: Family, Los Angeles County: Probate, Madera County, Marin County, Mendocino County, Merced County, Monterey County, Napa County, Orange County: Civil and Probate, Orange County: Family, Placer County, Riverside County, Riverside County: Probate, Sacramento County, San Benito County, San Bernardino, San Diego County: Civil, San Diego County: Family & Probate (eFileCA), San Diego County: Probate (eFileCA), San Francisco County, San Luis Obispo County, San Mateo County, Santa Barbara County, Santa Clara County, Santa Cruz County, Solano, Sonoma County, Stanislaus County, Sutter County, Tulare County, Yolo County, Yuba County, Mono County) and Georgia eFiling, Illinois eFiling, Indiana eFiling, Maryland eFiling, Nevada eFiling, Texas eFiling, Virginia eFiling.